Information for International Visitors

For New Patients

• Residents

  Appointments for initial consultations must be made through your referring physician or local clinic. Please note that we do not accept direct appointments from individuals.

• Military affiliated personnel

  Appointments for initial consultations must be made through your referring physician or local clinic. Please note that we do not accept direct appointments from individuals.

  Even if you already have a referral from the Naval Hospital or on-base medical facility, your initial appointment must still be scheduled directly by your referring provider or facility.

• For travelers and emergency patients

  Please visit the Emergency Room.

Please ensure you wear a mask when visiting the hospital.

• If you have a cough, fever, or rash, please notify the general reception on the 3rd floor.
• If you are a new patient without a referral letter from another medical institution, an additional fee “SENTEI RYOYOHI” of 7,700 yen (including tax) will be charged in addition to the standard first-visit fee.
• To ensure your safety, we cannot issue prescriptions without a physical examination by a doctor.
• If you do not speak Japanese, we kindly ask that you bring an interpreter. However, if needed, we also offer a medical interpretation service via video call to ensure clear and accurate communication.
• We will do our best to accommodate your religious requirements. However, please understand that we may not be able to meet all requests.

What to Bring

• Residents

  • My number card or Certificate of Eligibility for Japanese Health Insurance
  • Residence card
  • Referral letter (if you have one)
  • Medication handbook (Okusuri Techo)

• Military affiliated personnel

  • Military ID

• International travelers and non-residents

  • Passport or a valid photo identification

Payment

We accept cash and the following credit cards.

The following cards are available only at Counter 5 and the ER.

• Please check your credit limit before payment. For details regarding your limit, please contact your card issuer directly.
• Electronic money is not accepted.
• Medical fees for international patients without valid Japanese public health insurance are calculated at 200% of the standard rate (plus tax). This rate reflects the administrative costs of multilingual support and enhanced services for international patients.
• Even for insured patients, full payment is required upfront. You will need to contact your insurance providers directly for reimbursement. Please note that we only coordinate directly with insurance providers for TRICARE Prime members and Department of Defense-affiliated patients through International SOS.
  Please submit the following documents to your insurance provider.
  • Medical Receipt (Please ask at Counter 5 for the English version.)
  • Medical Statement (Japanese only)
• International visitors with unpaid medical fees at Japanese medical institutions will undergo stricter immigration screenings than usual upon re-entry and may be denied entry into Japan.

Medical Certificates & Documents

For documents issued in a foreign language, a translation fee of 8,800 yen will be charged in addition to the standard document fee.

Example： Special Medical Certificate fee (6,600 yen) + Translation fee (8,800 yen) = 15,400 yen total.

For Returning Patients

Free Support Services for International Visitors

Okinawa Prefecture offers a multilingual support service for international visitors. If you are sick or injured, they can provide advice and help you find medical facilities that offer foreign language support. Please feel free to use this service.